Privacy policy
Privacy Policy
Last updated: July 23, 2026
Elite Essence Global operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Elite Essence Global is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.
Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information, including information derived from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
Contact details, including your name, billing address, shipping address, phone number, and email address.
Financial information, including credit card, debit card, payment information, financial account information, transaction details, payment confirmation, and other payment details.
Account information, including usernames, passwords, preferences, and settings if you create an account.
Transaction information, including products viewed, products added to your cart, products purchased, returns, exchanges, cancellations, and purchase history.
Communications with us, including information you provide when contacting customer support, asking questions, or requesting assistance with an order.
Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information, including information about how you interact with our website, pages visited, features used, and browsing activity.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you, including when you create an account, place an order, contact us, subscribe to communications, or otherwise provide information.
- Automatically through our Services, including through cookies and similar technologies when you visit our website.
- From our service providers, including companies that help us operate our website, process payments, analyze data, provide customer support, and fulfill orders.
- From partners or other third parties when permitted by law.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:
Provide, Tailor, and Improve Our Services
We use your personal information to provide our Services, including:
- Processing payments
- Fulfilling and shipping orders
- Managing purchases, returns, and refunds
- Providing customer support
- Maintaining order records
- Improving our products, website, and customer experience
- Remembering preferences and products you may be interested in
- Providing recommendations and personalized shopping experiences
Product and Order Information
When you purchase fragrance products from Elite Essence Global, we may collect and process information related to your orders, including products purchased, order history, shipping information, payment confirmation, and communications regarding your purchase.
This information is used to:
- Process and fulfill orders
- Provide customer assistance
- Handle returns and refunds
- Improve our products and services
- Maintain accurate business records
- Communicate with you regarding your orders
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as sending emails, promotional communications, product updates, special offers, and advertisements.
You may unsubscribe from marketing communications at any time by following the instructions included in those messages.
We may also use information about your activity on our website, such as products viewed or purchases made, to improve our marketing efforts and provide more relevant content.
Security and Fraud Prevention
We use your personal information to:
- Provide a secure shopping experience
- Process payments safely
- Detect, prevent, and investigate possible fraudulent or unauthorized activity
- Protect our customers, business, and Services
- Maintain website security
If you create an account with us, you are responsible for keeping your account information secure. We recommend that you do not share your password or account details with others.
Communicating With You
We use your personal information to:
- Respond to customer inquiries
- Provide customer support
- Send order confirmations and updates
- Communicate about purchases, returns, refunds, and other transactions
- Maintain our relationship with customers
Legal Reasons
We may use your personal information to comply with applicable laws, respond to legal requests, enforce our policies, protect our rights, and prevent misuse of our Services.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, including:
- Shopify, payment processors, vendors, and service providers that help us operate our business, including payment processing, website hosting, analytics, customer support, shipping, and order fulfillment.
- Marketing and advertising partners that help us provide advertising, promotions, and marketing services.
- Shipping providers when necessary to deliver your orders.
- Third parties when you request or authorize us to share information.
- Government authorities or legal entities when required by law or to protect our rights, customers, or Services.
Relationship With Shopify
The Services are hosted by Shopify, which collects and processes personal information about your use of our website in order to provide and improve the Services.
Information you submit through our website may be shared with Shopify and third-party providers that help us provide services to you, including payment processing, order fulfillment, security, analytics, and customer support.
Shopify may process information according to its own privacy policies and applicable laws.
For more information about how Shopify handles personal information, please review Shopify's Consumer Privacy Policy.
Third-Party Websites and Links
Our Services may contain links to third-party websites, apps, or platforms.
We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies and terms of any third-party services you visit.
Children's Data
Our Services are not intended for children under the age of majority in their jurisdiction.
We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.
Security and Retention of Your Information
We use reasonable measures to protect your personal information. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
We retain personal information only as long as necessary to:
- Provide our Services
- Complete transactions
- Maintain business records
- Comply with legal obligations
- Resolve disputes
- Enforce agreements