Refund policy
Refund & Return Policy
Thank you for shopping with Elite Essence Global. We want you to love your fragrance experience. If there is an issue with your order, we are here to help.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
- The perfume must be unused, unopened, and in its original packaging.
- The product must be in the same condition as when received.
- Proof of purchase is required.
Due to the nature of fragrance products and hygiene considerations, opened, used, sprayed, or altered perfumes cannot be returned or refunded.
Damaged, Incorrect, or Defective Orders
Please inspect your order when it arrives. If your item arrives damaged, defective, or you received the wrong product, contact us within 7 days of delivery with:
- Your order number
- A description of the issue
- Photos of the product and packaging
We will review the situation and provide a replacement or refund if approved.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged, or
- We sent the wrong item.
We recommend using a trackable shipping service when returning products. Elite Essence Global is not responsible for lost return packages.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Please allow your bank or payment provider additional time to process the refund.
Shipping charges are non-refundable unless the order was incorrect or damaged upon arrival.
Exchanges
At this time, we do not offer direct exchanges. If you would like a different fragrance, please return your eligible item and place a new order.
Order Cancellations
Orders can only be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled.
Contact Us
For questions regarding returns and refund policy, please contact:
Elite Essence Global
Email: info@eliteessenceglobal.com
Thank you for visiting Elite Essence Global.